Assistance Services

Overview

Portfolio of Assistance Services (Road, Home, Legal, Health, and Travel) designed to add value to your programs.

• Deliver satisfaction to your customer
• Enhance customer relations
• Increase value and brand experience

Who can benefit from these services?

Companies that want to provide extra service to their customers, such as:

- Insurance companies
- Financial Institutions
- Employers
- Manufacturers of home/auto products
- Travel Industry
- Credit card companies
- Communication companies

FBA offers a wide range of innovative assistance services.

We provide your customers with emergency telephone assistance, beneficial information and referral services. FBA ensures that the customer’s needs are met in the most efficient and professional manner possible.

Road Assistance

Solves issues your customers can face when misfortune happens, such as the loss of keys, flat tires or mechanical problems. Coverage is offered on a cost per service basis, or on a “pay per use” basis. (more)

Legal Assistance

Provides legal information by phone on all legal matters, no matter what the field of Canadian law. Lawyers with at least five years of experience provide the information, and are members of the bar association in the province where the service is provided. (more)

Home Assistance

Home Assistance provides referrals and advice for tenants and property owners on home repairs, maintenance and renovations. Answers questions and offers referrals for home and family situations, such as information on retirement homes, home services, community care and more. (more)

Health Assistance

Health Assistance provides expert medical information regarding health-related questions on such topics as side effects to specific medication, what to do in case of allergies, pre-travel immunization, nutrition, fitness, childcare and other health issues. Health Assistance permits contact with suppliers and care specialists, for customers and their families who are recovering from accidents, serious illness or surgery. (more)

Concierge Service / Travel Assistance

Our concierge service and travel program provides information, insight and assistance on activities and events, hotels and restaurants, customs and practices both at home and abroad. This service features referrals, reservations, recommendations and assistance whether it be for entertainment, dinning, shopping, recreation, lost of documents or luggage. Our coordinators are there to provide your customers with time saving benefits. (more)

FBA Consulting Group Inc
Legal Insurance specialist and Assistance Service Provider